CANCELLATION POLICY

We strive to provide a personalized experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, we ask that you: Cancel or reschedule your appointment at least 24 hrs in advance so that your esthetician may have the opportunity to reschedule another client. Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 100% of the service(s) scheduled. Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the cost of the scheduled service(s). In the rare circumstance that clients have a history with 2 “no shows” or excessive reoccurring cancellations, they will no longer be able to book appointments at Lo Lo Beauty Co. By having a card on file, reading & understanding the policy, you are giving Lo Lo Beauty Co permission to charge your card in the event of a cancellation or no show.